1. Information We Collect
We collect account data that you provide when registering or using NerojSIM, including your name, email address, and phone number.
When you place eSIM orders or purchase packages, we store order records, package selections, order values, payment status, activation references, and support-related history needed to deliver the service.
We may also collect limited device and app usage data such as app version, device platform, language, and technical diagnostics needed to maintain service quality and investigate issues.
2. Social Login
If you sign in using Google or Apple, we receive the minimum profile information required to authenticate your account, such as your name, email address, provider identifier, and profile image if shared by the provider.
We use this information only for account creation, sign-in, and account recovery. We do not receive or store your Google or Apple passwords.
3. Payments and Financial Data
NerojSIM supports payment status workflows through ZainCash, FIB, and Qi. We store only the transaction references, payment status, and operational metadata required to confirm, reconcile, or support your purchase.
We do not store wallet PINs, card numbers, card CVV values, banking passwords, or payment credentials used to authorize a payment with third-party providers.
4. How We Use Your Data
We use personal data to create and secure your account, process eSIM orders, deliver package purchases, verify payment status, send essential service updates, and respond to support requests.
We may also use technical and usage information to improve the reliability, performance, and security of the website and mobile application.
5. Data Security
We apply reasonable administrative, technical, and organizational safeguards to protect user data against unauthorized access, misuse, disclosure, alteration, or loss.
Sensitive configuration values and integration secrets are protected through controlled access and security measures appropriate to the services being provided.
6. Data Retention
We retain account, order, and payment status data for as long as needed to operate the service, meet support obligations, comply with legal or accounting requirements, resolve disputes, and maintain business records.
When data is no longer required for these purposes, we will delete it or anonymize it where reasonably possible.
7. Your Rights
You may request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your account data where applicable under law or operational requirements.
Some information may need to be retained when required for fraud prevention, order support, compliance, or financial recordkeeping.
8. Contact Us
If you have privacy questions or would like to make a data request, please contact us at info@nerojsim.com.
Website: https://nerojsim.com